Finding the Right Answer Quickly
We've organised this FAQ around the questions that come up most often — from opening your account to getting money back into your Rocket or Nagad wallet. Each answer reflects how the platform actually works, not a generic script. If you're in Dhaka or Chittagong and trying to figure out why a deposit is pending, or what verification step is holding up
a withdrawal, the answers below are written for exactly that situation. Where a question touches on eligibility, we'll say clearly that access depends on local law and your region. For anything not covered here, our support team is reachable directly — details are in the support section below. We keep this page updated when processes change, so the steps you read here
match what you'll see in your account today.
- bKash
- Nagad
- Rocket